tikj Privacy Policy

1.1 Registration Data. When you create a tikj account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, gender, residential address (including city and district within Bangladesh), mobile phone number, and email address. This data is required to create and administer your account and to fulfil our Know Your Customer (KYC) and responsible gaming obligations.

1.2 Identity Verification Documents. As part of our KYC process, tikj may request copies of identity documents such as your National ID card (NID), passport, birth certificate, or driver's licence. We may also request address verification documents such as a utility bill or bank statement. These documents are used solely for identity verification and age confirmation purposes and are stored securely in an encrypted document management system.

1.3 Financial Data. tikj collects information related to your deposits and withdrawals. This includes the mobile money number (bKash, Nagad, Rocket, or Upay) or bank account details you use for transactions, transaction reference numbers, deposit and withdrawal amounts, and payment timestamps. tikj does not store full card numbers or mobile banking PINs. Payment processing for card-based transactions is handled by our PCI-DSS compliant payment partners.

1.4 Gaming and Betting Activity. tikj maintains a complete record of all bets placed, games played, wager amounts, outcomes, bonus activations, and cashback events associated with your account. This data is used for account settlement, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Technical and Device Data. When you access tikj.net, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, pages visited, session duration, and click-path data. This information is used for platform security, fraud detection, and service improvement — it does not individually identify you by name but may be combined with other data to do so.

1.6 Communications Data. If you contact tikj support via email at [email protected], your communications (including email content, timestamps, and attachments) are stored in our customer service system. This data is used to handle your query, maintain service quality, and for training and compliance purposes.

1.7 Voluntarily Provided Data. From time to time, tikj may invite users to participate in surveys, promotions, or feedback programmes. Any information you voluntarily provide in these contexts is collected and used in accordance with this Privacy Policy.

2.1 Account Management. tikj uses your registration and identity data to create and maintain your account, authenticate your identity when you log in, process your deposits and withdrawals, and communicate important account-related information to you (such as password resets, withdrawal confirmations, and security alerts).

2.2 Service Delivery. Your gaming activity and financial data are used to settle bets and games in real time, apply and track bonuses and promotions, provide an accurate account statement and transaction history, and personalise your experience on the tikj platform (such as surfacing relevant games or sports markets based on your activity).

2.3 KYC and Fraud Prevention. tikj uses identity and financial data to verify your identity in accordance with our KYC policy, to detect and prevent fraudulent activity, money laundering, and the use of automated tools on the platform, and to enforce our one-account-per-person policy.

2.4 Responsible Gaming. tikj monitors gaming behaviour patterns using your activity data to identify signs of problem gambling, apply deposit or session limits where relevant, process self-exclusion requests, and comply with responsible gaming best practices. This is a core use of your data and one we take seriously for the wellbeing of all tikj users across Bangladesh.

2.5 Legal and Regulatory Compliance. tikj may be required to process and retain your personal data to comply with applicable laws, to respond to lawful requests from authorities, or to defend legal claims. Data retained for compliance purposes is held for the minimum period required by the relevant legal obligation.

2.6 Platform Improvement and Analytics. Technical and device data, together with aggregated gaming activity data (from which individual users cannot be identified), is used to analyse platform performance, diagnose technical issues, improve the user experience, and develop new features and game offerings on tikj.

2.7 Marketing Communications. With your explicit consent, tikj may send you promotional communications about new games, seasonal offers (such as Eid or Pohela Boishakh promotions), and tikj bonuses. You can opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe". Opting out of marketing does not affect the delivery of transactional or account-related communications.

2.8 Customer Support. Communications data is used to handle and resolve your support queries, to maintain service quality standards, and for staff training and internal audit purposes.

3.1 Our Principle: No Sale of Data. tikj does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party. Sharing occurs only in the specific, limited circumstances described below.

3.2 Payment Processors. To process your deposits and withdrawals, tikj shares the minimum necessary financial data with our payment partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners receive only the transaction-specific data required to complete the payment (for example, your mobile number and transaction amount for a bKash transfer). All payment partners are contractually required to protect this data and use it only for the purpose of completing your transaction.

3.3 Game Content Providers. tikj's casino and sports betting content is provided by third-party game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Hacksaw Gaming, and Ezugi. When you play a game from one of these providers, limited session data (such as a player token or session ID) is shared with the relevant provider to facilitate game launch and outcome recording. These providers do not receive your full name, payment details, or NID information.

3.4 KYC Verification Services. To verify your identity and age, tikj may use third-party identity verification service providers who process the identity documents you submit during KYC. These providers are bound by strict data processing agreements and may not use your data for any purpose other than the verification task commissioned by tikj.

3.5 Legal Disclosures. tikj may disclose personal data to law enforcement authorities, regulatory bodies, or judicial proceedings where we are legally required to do so or where we believe disclosure is necessary to prevent fraud, money laundering, or harm to users. Such disclosures are made only to the extent required by the applicable legal obligation.

3.6 Business Transfers. In the unlikely event that tikj undergoes a merger, acquisition, or sale of its business assets, user personal data may be transferred to the successor entity as part of that transaction. In such an event, tikj will notify affected users and ensure that the receiving entity is bound by privacy obligations at least as protective as those in this Policy.

3.7 Analytics Providers. Aggregated, anonymised technical data may be shared with analytics providers to assist with platform performance analysis. This data cannot be used to identify individual users and does not include any account credentials, financial information, or identity documents.

3.8 Data Processing Agreements. All third parties that process personal data on tikj's behalf are required to sign a Data Processing Agreement committing them to appropriate technical and organisational security measures and restricting them from processing your data for any purpose other than the specific service they provide to tikj.

4.1 What Are Cookies. Cookies are small text files that a website places on your device when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to the site operators. tikj uses cookies and similar technologies (such as local storage and session tokens) on tikj.net.

4.2 Strictly Necessary Cookies. These cookies are essential for tikj to function and cannot be disabled. They include session cookies that keep you logged in while you navigate the platform, security tokens that protect your account from cross-site request forgery (CSRF) attacks, and cookies that maintain your language and currency preferences during a session. Without these cookies, tikj cannot operate correctly.

4.3 Performance and Analytics Cookies. tikj uses first-party analytics cookies to understand how users navigate the platform — which pages are most visited, where users exit, and how long sessions last. This data is aggregated and anonymised; it does not identify individual users by name. These insights are used exclusively to improve the tikj platform experience.

4.4 Fraud Prevention Cookies. tikj uses device fingerprinting technologies and security cookies to detect and prevent fraudulent behaviour, including multiple-account creation, bot activity, and unauthorised access attempts. These technologies may persist across sessions to maintain platform integrity.

4.5 No Third-Party Advertising Cookies. tikj does not place third-party advertising or retargeting cookies on tikj.net. We do not participate in behavioural advertising networks, and we do not allow third-party advertisers to collect data about tikj users through our website.

4.6 Cookie Duration. Session cookies expire when you close your browser. Persistent cookies on tikj.net have a maximum duration of 12 months, after which they are automatically deleted. You can view and manage the cookies placed on your device through your browser's privacy or settings menu at any time.

4.7 Managing Cookies. Most browsers allow you to block or delete cookies through their settings. Blocking strictly necessary cookies will impair your ability to use tikj (for example, you may not be able to stay logged in). Blocking performance cookies will not affect core platform functionality. Instructions for managing cookies in popular browsers are available in the help documentation of Chrome, Firefox, Safari, and Edge.

5.1 Technical Security Measures. tikj implements a comprehensive suite of technical security controls to protect your personal data. These include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data stored at rest, multi-factor authentication (MFA) for all administrative access to systems holding user data, role-based access controls limiting staff access to only the data necessary for their function, and continuous automated monitoring of our systems for intrusion attempts and anomalous activity.

5.2 Organisational Security Measures. tikj's data protection practices include regular security training for all staff with access to personal data, background checks for personnel in roles with elevated data access, documented data handling procedures and internal privacy policies, and periodic third-party security audits of our platform and data infrastructure.

5.3 Payment Data Security. tikj does not store full payment card numbers, mobile banking PINs, or internet banking passwords on its own servers. Payment data is handled by our PCI-DSS Level 1 compliant payment processing partners. tikj stores only the reference identifiers necessary to reconcile transactions in your account history.

5.4 Retention Policy. tikj retains your personal data for as long as your account is active and for such period thereafter as is required by applicable legal, regulatory, or compliance obligations. As a general guide: account and identity data is retained for a minimum of five years following account closure; financial transaction data is retained for a minimum of seven years to satisfy anti-money laundering record-keeping obligations; gaming activity logs are retained for five years; support communications are retained for three years. Data retained beyond the purpose for which it was collected is anonymised or deleted.

5.5 Data Minimisation. tikj regularly reviews the personal data held in its systems and deletes or anonymises data that is no longer required for any of the purposes described in this Privacy Policy or for legal compliance. We do not retain data "just in case" — retention is tied to a specific, documented purpose.

5.6 Incident Response. tikj maintains a documented data breach response plan. In the event of a security incident that poses a risk to your personal data, tikj will take immediate containment action, conduct a thorough investigation, notify affected users as soon as reasonably practicable (and in any event within 72 hours of becoming aware of the breach), and implement remediation measures to prevent recurrence.

6.1 Overview of Your Rights. As a tikj user, you have the following rights in relation to your personal data. To exercise any of these rights, contact tikj at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request. In some cases, particularly complex requests may take up to 60 days; if this applies, we will inform you within the initial 30-day period.

6.2 Right of Access. You have the right to request a copy of all personal data that tikj holds about you. This is sometimes called a Subject Access Request (SAR). tikj will provide this information in a structured, commonly used, and machine-readable format (such as a PDF or CSV export) at no charge.

6.3 Right to Rectification. If any personal data tikj holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your address has changed, you may request that tikj updates its records. Note that identity data verified through KYC cannot be altered unilaterally — a correction request for KYC-verified data will require supporting documentation.

6.4 Right to Erasure. You may request that tikj delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing. This right is not absolute: tikj may be required to retain certain data by law (for example, financial transaction records under AML regulations) even after you have requested erasure.

6.5 Right to Restrict Processing. You may request that tikj restrict the processing of your personal data in certain circumstances — for example, while we are investigating the accuracy of data you have contested, or where processing is unlawful but you prefer restriction to erasure. Where processing is restricted, tikj will continue to store the data but will not actively use it until the restriction is lifted.

6.6 Right to Data Portability. Where processing is based on your consent or on a contract, you have the right to receive your personal data in a portable format and to request that it be transmitted directly to another service provider where technically feasible.

6.7 Right to Object to Marketing. You have the right to object to tikj processing your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, tikj will cease all marketing communications to you within 5 business days.

6.8 Identity Verification for Rights Requests. To protect your data from unauthorised access, tikj will ask you to verify your identity before processing any data rights request. You may be asked to confirm your registered mobile number, provide the last four digits of your NID, or answer security questions linked to your account activity. tikj will not process a data rights request from an unverified requester.

7.1 Policy Review Cycle. tikj reviews this Privacy Policy at least once every twelve months to ensure it remains accurate, complete, and reflective of our current data processing practices. Additional reviews are conducted whenever tikj introduces a new service, enters a partnership with a new third-party processor, or becomes aware of a material change in applicable data protection law.

7.2 Notification of Changes. When tikj makes a material change to this Privacy Policy — meaning a change that affects your rights or the way we process your personal data in a substantive way — we will notify active account holders by email to their registered address at least 14 days before the change takes effect. The updated Policy will also be published on tikj.net/privacy-policy with a revised "Last Updated" date at the top of the page. Your continued use of the tikj platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.

7.3 Minor Updates. Corrections of typographical errors, clarifications that do not alter the substance of the Policy, or updates to reflect a change in tikj's contact details may be made without prior notice. Such changes will be reflected in the "Last Updated" date but will not trigger an email notification.

7.4 Children's Privacy. tikj's platform is strictly for adults aged 18 and above. tikj does not knowingly collect, process, or retain personal data from any person under the age of 18. If tikj discovers that personal data has been collected from a minor, the account will be immediately suspended, the data will be deleted, and any funds in the account will be handled in accordance with our underage account procedure. If you believe a person under 18 has registered on tikj, please contact us immediately at [email protected].

7.5 Links to Third-Party Sites. tikj.net may contain links to the websites of our game content providers, payment partners, or other third parties. This Privacy Policy applies only to tikj.net. tikj is not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of every website you visit.

7.6 Jurisdiction. This Privacy Policy is governed by and construed in accordance with applicable data protection principles. tikj's platform operates primarily in the Bangladesh market, and where data protection regulations apply to tikj's processing activities, tikj will comply with its obligations under those frameworks. All formal privacy correspondence must be submitted in English for accurate processing.

7.7 Contact tikj's Data Team. For any question, concern, or request relating to this Privacy Policy or your personal data, please contact tikj using the details below. Our data team is available Monday to Saturday, 9:00 AM to 10:00 PM Bangladesh Standard Time (UTC+6).

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
• Response time: Within 2 business days for general enquiries; within 30 days for formal data rights requests
• Language: All correspondence must be submitted in English
• Platform: tikj.net — serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all of Bangladesh

7.8 Acknowledgement. By creating and using a tikj account, you confirm that you have read, understood, and agree to this Privacy Policy in its entirety. If you do not agree with any part of this Policy, you should not use the tikj platform. For questions about our Terms & Conditions, please visit the Terms & Conditions page.